Which documents do you need for a flight claim?

You can start a claim even if you do not have every document ready. Missing files can usually be uploaded later from your secure claim portal.

The most useful documents are your booking confirmation or e-ticket, boarding pass if available, and any message from the airline about the delay, cancellation, denied boarding, or missed connection.

Receipts can also help if you had extra costs for meals, hotel, ground transport, replacement tickets, or communication. These documents may support reimbursement or show the impact of the disruption.

Keep the original files clear and readable. If you only have screenshots or email confirmations, upload those first. Claim Please can then review what is missing and request additional information if needed.