What happens after you submit a flight claim?
A step-by-step overview of review, airline submission, status updates, and payout after a claim is submitted.
After you submit your claim, Claim Please reviews your flight details, passenger information, and uploaded documents. If anything important is missing, we contact you before moving forward.
When the case is suitable, the claim is prepared and submitted to the airline. The airline may acknowledge the claim, request more information, approve it, reject it, or take longer than expected to respond.
Timelines vary widely. Some claims resolve in weeks, while others need escalation and can take longer. A fixed processing time cannot be promised because the airline response and legal route differ from case to case.
You can follow status changes from your secure claim page. If compensation is recovered, Claim Please deducts the success fee and arranges your payout according to the claim terms. If no compensation is recovered, you owe nothing.